FAQ – Frost AODA Compliant Universal Washroom Bundle

• What is included in the Universal Washroom Bundle?
  The bundle includes the Frost 1124-s Stainless Steel Baby Changing Table, Frost 1003-NP L-Shaped Grab Bar, Frost 1001-NP Rear Grab Bar, Frost 1055-s Fold-down/Swing-up Grab Bar, and Frost 1196 Hand Dryer.
• Who is this bundle designed for?
  It is ideal for family-friendly and accessible (universal) washrooms in recreation centres, offices, schools, hospitals, and community facilities.
• Does the baby changing table meet AODA standards?
  The 1124-s is a durable commercial-grade stainless steel unit. Combined with the grab bars, the bundle supports both accessibility and family use.
• What is the purpose of the fold-down grab bar?
  The 1055-s provides additional transfer support when needed and can be folded up to save space.
• Does the hand dryer help with hygiene compliance?
  Yes. The high-speed 1196 hand dryer promotes better hand hygiene and reduces paper towel waste.
• Is professional installation required?
  Yes. Proper wall reinforcement for all grab bars and secure mounting of the baby changing table and hand dryer are essential. Verify all heights and placements with local codes.
• What is the warranty period?
  All Frost products in this bundle are covered by a 12-month manufacturer warranty.

Shipping

All Frost Products Ltd. orders are shipped FOB from our facility at 5276 John Lucas Drive, Burlington, Ontario, Canada, L7L 5Z9. Orders are processed within 48 hours of receipt, and we strive to ship within this timeframe, though rush orders are not guaranteed. Claims for damaged goods or shortages must be reported to Frost within 5 business days of shipment.

Returns

Standard Frost products may be returned within 12 months of the invoice date, subject to a 20% restocking fee. Additional handling or repacking charges may apply upon inspection. A Return Goods Authorization (RGA) is required before returning any product, and unauthorized returns may be refused. Custom products are non-returnable. To initiate a return or obtain an RGA, contact info@facilitysupplypro.com with your order details.

Warranty

Frost Products Ltd. offers comprehensive warranties for our commercial washroom products:

• General Warranty: All products are covered for 12 months from the date of shipment. Defective products or parts will be repaired or replaced at no charge, including freight costs, when authorized by Frost. Costs for installation or removal are not covered. Discoloration of stainless steel parts due to harsh environmental conditions or chemical exposure (e.g., bleach, acids) is not considered a defect and is not covered.
• Mirror Warranty: Frost mirrors, including vandal-resistant channel frame, frameless, and barrier-free tilt designs, are covered by the 12-month general warranty. Mirror glass, conforming to GS12GD5A type 1B, is guaranteed against silver spoilage for 10 years. Tempered mirrors may show slight distortion when viewed from a distance, which is not a defect. Damage from improper cleaning (e.g., using ammonia, vinegar, bleach, or solvents) is not covered. Use mild, non-ammonia-based cleaners with a damp cloth, avoiding direct spraying to prevent edge contamination.
• Hand Dryer Warranty: Frost hand dryers carry a 5-year warranty from the date of purchase, covering the motor assembly and all working parts. Units must be kept free of excessive dirt, dust, or debris to maintain warranty validity. Failure to perform proper maintenance may void the warranty. For warranty claims, contact Frost Products Ltd. to obtain a Return Goods Authorization (RGA). Regular maintenance, such as wiping products with a damp cloth and using approved stainless steel cleaners, ensures optimal performance and preserves warranty coverage. Avoid harsh detergents or chemical cleaners on stainless steel surfaces.