Privacy policy

Last updated: Aug 23, 2025

Facility Supply Pro ("we," "us," or "our") operates this website and store, including all related information, content, features, tools, products, and services (collectively, the "Services"), powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws. "Personal information" means data that identifies or can reasonably be linked to you.

By using the Services, you acknowledge that you have read and understand this Policy. If there's a conflict with our Terms of Service, this Policy governs personal information handling. We adhere to PIPEDA's 10 fair information principles, including accountability, consent, limiting collection/use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.

Personal Information We Collect

We collect personal information only as necessary for identified purposes, depending on your interactions, location, and legal requirements. Categories include:

• Contact Details: Name, address, billing/shipping address, phone number, email.
• Financial Information: Payment card details, transaction history, payment method.
• Account Information: Username, password, security questions, preferences.
• Transaction Information: Viewed/carted/wishlisted/purchased items, returns/exchanges.
• Communications: Details from inquiries or support requests.
• Device and Usage Information: IP address, browser type, device identifiers, interaction data (e.g., navigation, timestamps).
• Inferences: Derived insights from the above (e.g., product recommendations).

We do not knowingly collect data from children under the age of majority in your jurisdiction. If we discover such data, we delete it promptly.

Sources of Personal Information

We obtain information from:

• You directly (e.g., account creation, purchases, communications).
• Automatically via the Services (e.g., cookies, trackers—see below).
• Service providers (e.g., payment processors, analytics tools).
• Partners or third parties (e.g., marketing affiliates).

Cookies and Similar Technologies

We use cookies, pixels, and similar tools to enhance your experience, analyze usage, and deliver personalized ads. These collect device/usage data automatically. You can manage preferences via browser settings or our cookie banner (if applicable). For details, see our cookie policy [link if separate] or contact us. Under PIPEDA, we obtain implied consent for essential cookies and explicit consent for non-essential ones (e.g., marketing).

How We Use Your Personal Information

We use data for legitimate purposes, with your consent where required:

• Service Delivery and Improvement: Fulfill orders, process payments/returns, manage accounts, customize experiences, recommend products, arrange shipping. (Based on contract performance or consent.)
• Marketing and Advertising: Send promotions via email/SMS/post, show targeted ads based on activity. (Explicit consent; opt-out anytime.)
• Security and Fraud Prevention: Detect threats, secure accounts/transactions. We recommend strong passwords and not sharing credentials.
• Communications: Respond to inquiries, provide support.
• Legal Compliance: Meet obligations, respond to authorities, enforce terms, resolve disputes.

We limit use to these purposes and obtain fresh consent for new ones.

How We Disclose Personal Information

We disclose data only for legitimate reasons, subject to PIPEDA safeguards:

• To Shopify and vendors for services (e.g., hosting, payments, fulfillment, analytics).
• To marketing partners for ads (you can opt-out of targeted sharing).
• With your consent (e.g., social integrations, shipping).
• To affiliates in our corporate group.
• In business transactions (e.g., mergers) or legal processes (e.g., subpoenas).
• We do not sell or share data for third-party marketing. Mobile opt-in/SMS consent data is never shared.

Shopify processes data as our provider; see their Consumer Privacy Policy at Shopify Privacy Portal for details and rights.

Consent

We obtain consent before or at collection: implied for transactions (e.g., purchases), explicit for marketing/SMS (e.g., via checkboxes/opt-ins). You can withdraw consent anytime by contacting us, though this may limit Services. For SMS, reply STOP or contact 14168049940. Consent is not required for purchases.

International Data Transfers

Data may be transferred outside Canada (e.g., to Shopify's servers). We use PIPEDA-approved mechanisms like Standard Contractual Clauses to ensure equivalent protection. Countries include the US and others deemed adequate.

Security, Accuracy, and Retention

We implement safeguards like encryption, access controls, and regular audits to protect data, appropriate to its sensitivity. However, no system is infallible—transmit sensitive info securely.

We keep data accurate and up-to-date; request corrections via contact below. Retention is limited to needs (e.g., 7 years for tax records, shorter for marketing). We delete/anonymize when no longer required.

Your Rights

Under PIPEDA and applicable laws, you have rights (not absolute; we may verify identity):

• Access/know your data.
• Correct inaccuracies.
• Delete data (subject to retention obligations).
• Port/transfer data.
• Opt-out of marketing/communications (unsubscribe links or contact us).
• Challenge compliance or appeal decisions.

Exercise via account settings or contact below. We respond within 30 days (extendable). No discrimination for exercising rights. Authorized agents may act with proof.

For Shopify-processed data, use their portal.

Third-Party Links

Links to external sites are for convenience; review their policies. We're not responsible for their privacy practices.

Changes to This Policy

We may update for legal/operational reasons, posting revisions with updated date. Continued use implies acceptance; we'll notify for material changes.

Contact and Complaints

Questions, rights exercises, or complaints? Email info@facilitysupplypro.com Phone: 1-877-804-9940.

If unsatisfied, contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.