FAQ – Frost AODA Compliant Sink Accessories Bundle

• What is included in this sink bundle?
  The bundle includes the Frost 707 Manual Liquid Soap/Sanitizer Dispenser, Frost 103 Paper Towel Dispenser, and Frost 950-4x18 Heavy Duty Shelf.
• Does this bundle help meet AODA requirements?
  Yes. The dispensers and shelf are designed to support barrier-free access. The 4" deep shelf complies with maximum protrusion guidelines, and the dispensers can be mounted within recommended reach ranges (operable parts typically no higher than 48" from the floor).
• Is the shelf ADA/AODA compliant for protrusion?
  Yes. The 950-4x18 shelf has a minimal 4" depth, making it suitable for areas requiring limited wall projection.
• Can I use any soap or paper towels with these dispensers?
  The 707 dispenser works with most commercial liquid soaps, lotions, and sanitizers. The 103 paper towel dispenser accepts standard commercial rolls (non-proprietary).
• Do I need professional installation?
  Yes. We strongly recommend installation by a qualified tradesperson. Proper mounting heights and wall reinforcement should be verified with local AODA/OBC requirements.
• What is the warranty on these products?
  All Frost products in this bundle carry a 12-month warranty against defects in materials and workmanship.

Shipping

All Frost Products Ltd. orders are shipped FOB from our facility at 5276 John Lucas Drive, Burlington, Ontario, Canada, L7L 5Z9. Orders are processed within 48 hours of receipt, and we strive to ship within this timeframe, though rush orders are not guaranteed. Claims for damaged goods or shortages must be reported to Frost within 5 business days of shipment.

Returns

Standard Frost products may be returned within 12 months of the invoice date, subject to a 20% restocking fee. Additional handling or repacking charges may apply upon inspection. A Return Goods Authorization (RGA) is required before returning any product, and unauthorized returns may be refused. Custom products are non-returnable. To initiate a return or obtain an RGA, contact info@facilitysupplypro.com with your order details.

Warranty

Frost Products Ltd. offers comprehensive warranties for our commercial washroom products:

• General Warranty: All products are covered for 12 months from the date of shipment. Defective products or parts will be repaired or replaced at no charge, including freight costs, when authorized by Frost. Costs for installation or removal are not covered. Discoloration of stainless steel parts due to harsh environmental conditions or chemical exposure (e.g., bleach, acids) is not considered a defect and is not covered.
• Mirror Warranty: Frost mirrors, including vandal-resistant channel frame, frameless, and barrier-free tilt designs, are covered by the 12-month general warranty. Mirror glass, conforming to GS12GD5A type 1B, is guaranteed against silver spoilage for 10 years. Tempered mirrors may show slight distortion when viewed from a distance, which is not a defect. Damage from improper cleaning (e.g., using ammonia, vinegar, bleach, or solvents) is not covered. Use mild, non-ammonia-based cleaners with a damp cloth, avoiding direct spraying to prevent edge contamination.
• Hand Dryer Warranty: Frost hand dryers carry a 5-year warranty from the date of purchase, covering the motor assembly and all working parts. Units must be kept free of excessive dirt, dust, or debris to maintain warranty validity. Failure to perform proper maintenance may void the warranty. For warranty claims, contact Frost Products Ltd. to obtain a Return Goods Authorization (RGA). Regular maintenance, such as wiping products with a damp cloth and using approved stainless steel cleaners, ensures optimal performance and preserves warranty coverage. Avoid harsh detergents or chemical cleaners on stainless steel surfaces.